wpiso Privacy Policy — How We Handle Your Personal Data

01 Introduction

wpiso ("we", "us", "the platform") is committed to protecting the personal information of every player who uses our services. This Privacy Policy describes how wpiso collects, processes, stores, and protects your personal data when you register an account, make a deposit, play games, or interact with the platform in any way.

By using wpiso, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not use the platform. This Policy forms part of the overall agreement between you and wpiso, alongside our Terms and Conditions.

02 Information We Collect

When you use wpiso, we collect personal information in several ways — directly from you during registration and account use, automatically through your use of the platform, and from third-party services used to verify your identity or process your payments.

We do not knowingly collect sensitive personal information beyond what is required for identity verification, legal compliance, and fraud prevention. We do not store full payment card numbers — all financial transactions are processed through third-party payment providers.

03 How We Use Your Information

wpiso uses the personal information we collect to operate the platform, protect players, comply with legal obligations, and improve the overall experience. The specific purposes are:

• Account creation and management — to set up, maintain, and secure your wpiso account.
• Identity verification (KYC) — to confirm your age (21+) and identity as required before real-money play and withdrawals.
• Processing deposits and withdrawals — to facilitate transactions in PHP through your verified payment methods.
• Providing gaming services — to deliver sports betting, live casino, slots, eBingo, and other platform features.
• VIP and promotions — to track your tier progress and apply eligible offers to your account.
• Customer support — to respond to account queries, resolve disputes, and handle complaints.
• Security and fraud prevention — to detect suspicious activity, protect accounts, and investigate potential breaches.
• Legal and regulatory compliance — to meet applicable legal obligations, including anti-money laundering requirements.
• Platform improvement — to analyse usage patterns and improve the platform's features and performance.

04 Sharing Your Information

wpiso does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only in the following limited circumstances:

• Payment providers — your financial details are shared with the local payment channels you use (such as Philippine banks and e-wallet providers) solely to process your transactions.
• Identity verification services — KYC documents may be processed by third-party verification providers to confirm your identity. These providers are bound by confidentiality agreements.
• IT and platform service providers — companies that help us operate the platform (hosting, security, analytics) may have access to technical data under strict data processing agreements.
• Legal and regulatory authorities — we may disclose information to Philippine government agencies, law enforcement, or courts where legally required, including in cases involving suspected fraud or money laundering.

Any third party that processes data on behalf of wpiso is required to handle that data in accordance with applicable privacy standards and may only use it for the purposes specified by wpiso.

05 How We Protect Your Data

wpiso takes data security seriously. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse:

• SSL encryption on all data transmitted between your device and the wpiso platform.
• OTP-based authentication for account login and sensitive account changes.
• Access controls — only authorised personnel with a business need can access personal account data.
• Encrypted data storage for sensitive personal and financial information at rest.
• Ongoing security monitoring to detect and respond to potential threats.

While we implement strong security practices, no online platform can guarantee absolute security. You play an important role in protecting your own account — never share your password or OTP with anyone, and log out of your account when using a shared or public device.

06 Cookies and Tracking Technologies

wpiso uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players use the platform. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential cookies — required for the platform to function, including keeping your session active while you play.
• Analytics cookies — help us understand which pages and features are most used, so we can improve the platform.
• Preference cookies — remember settings you've chosen, such as display preferences.

Most web browsers allow you to manage or disable cookies through their settings. Disabling essential cookies may affect your ability to use certain features of the wpiso platform.

07 How Long We Keep Your Data

wpiso retains your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, compliance, and audit requirements. In general:

• Account and identity data is retained for the life of your account plus the period required under applicable anti-money laundering and record-keeping obligations.
• Transaction records are kept for a minimum period as required by applicable law and for the purpose of resolving any disputes that may arise.
• KYC documents are retained for the period required to meet verification and compliance obligations.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you personally.

08 Your Data Rights

As a user of the wpiso platform, you have rights with respect to your personal information. These include:

• Right to access — you can request a summary of the personal information wpiso holds about you.
• Right to correction — if any of your information is inaccurate, you can request that it be corrected.
• Right to deletion — in certain circumstances, you can request that your personal data be deleted, subject to our legal obligations to retain records.
• Right to object — you can object to certain uses of your data, such as use for direct marketing communications.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing it.

09 Minors and Age Restriction

wpiso is strictly an adult platform. Registration and use of the platform is limited to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that we have collected data from a person under 21, we will take steps to delete that information and close the associated account immediately. If you believe a minor has registered on wpiso, please contact us at [email protected].

10 Changes to This Privacy Policy

wpiso may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify active account holders through the platform or by email.

The most current version of this Privacy Policy is always available on this page. The date shown at the top reflects when it was last updated. Continued use of wpiso after an update to this Policy constitutes your acceptance of the revised version.

11 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please reach out to the wpiso support team:

[email protected]

You can also visit our FAQ page for answers to common account and platform questions, or review our Terms and Conditions for the full agreement that governs your use of wpiso.